All orders are shipped from our UK-based fulfilment centre.

UK orders usually arrive within 3-7 business days. You’ll receive tracking details by email as soon as your order is dispatched.

You can track your parcel using the tracking link in your confirmation email, or by visiting our Order Tracking page.

Reach out to us at support@hitoxx.com — we’ll investigate and make sure you’re taken care of.

We accept Visa, MasterCard, American Express, Maestro, Apple Pay and Google Pay.

Kindly note only one code can be applied per order at checkout. Either a 'xx%/ $xx off' discount or a store credit. You may keep the other code for your future purchase. Usage is also subject to the terms and conditions of the discount code.

Yes! Unopened tea packs can be returned within 90 days of delivery. The product must be in original condition.

- Step 1: Submit return request

Go to our contact page or email us with your order number and the reason for return. Once we’ve received your request, our team will get back to you within 24 hours.

- Step 2: Pack and mail back your items

We’ll send you the instructions on how and where to send your items if your return is accepted

- Step 3: Refund

We will process your refund within 5 business days after receiving your return and refunds will be issued to the original payment method. You will receive an email to confirm once the refund has been completed. Don’t forget to keep the return receipt from the courier until your refund has been processed.
If you're unable to submit the request, please reach out to us at support@hitoxx.com, with the order and item details.

We will process your refund within 5 business days after we receive your return and refunds will be issued to the original method of payment. You'll receive an email to confirm once the return has been completed.

Your HiTox order is delivered automatically every 4 weeks, so you never run out.

Yes. You can pause, skip, or cancel your subscription at any time — no contracts, no obligations.

Yes. Payment is processed automatically at the start of each 4-week period, before your order is prepared and shipped.

Yes. Subscribers receive a discounted price compared to one-time purchases.